Internship in Customer Care- international markets
Germany, KölnCustomer Care
Hey! We are Kapten & Son - one of the most successful D2C fashion and lifestyle brands in Germany. You can find our products all over Europe online as well as in our 8 retail stores and at our retail partners. Over 1.5 million people follow our brand on social media. We started in Münster, now we're in Cologne!
But our story has just begun: 180 Kaptens have been giving their best every day since 2014 to achieve our vision - to become one of the most successful lifestyle brands in Europe. #crewloveistruelove
On this journey, we need you to work with us on the success of our brand!
You carry the Kapten spirit within you and identify with our cultural values: Put people first. Think outside the box. Do it with all your heart. 🧡
Then become our customer care intern (m/f/d) for our international markets!
Start: asap I Duration: 6 months
- You are the "voice" to our international customers and will be the first point of contact by email as well as on the phone
- You will answer a wide range of questions about the customer journey, from advising our customers about our products to processing returns and complaints
- You will work closely with our logistics, marketing and product design departments, so that you are always up-to-date and can offer our customers the best and fastest service possible
- You will gain extensive insights into various business areas and will contribute your ideas and solution proposals to cross-divisional projects
We're a match if you...
- are currently studying or have recently completed your studies
- enjoy communicating with people and convince with your friendly manner
- like to work in a team as well as independently and carefully and we can always rely on you
- don't let stressful phases get you down and you are always solution-oriented
- speak fluent German and you feel confident in communicating in English & French
Are you screaming "Yes!" out loud? Then let us tell you what you can expect from us:
→ More info about our daily work life can be found on Instagram: @kaptenandson.career
Janina is looking forward to your application including your earliest possible starting date.