Customer Care Agent part time/full time

Job description

Hey! We are Kapten & Son - one of the most successful D2C fashion and lifestyle brands in Germany. You can find our products all over Europe online as well as in our 8 retail stores and at our retail partners. Over 1 million people follow our brand on social media. We started in Münster, now we're in Cologne!  

But our story has just begun: 180 Kaptens have been giving their best every day since 2014 to achieve our vision - to become one of the most successful lifestyle brands in Europe. #crewloveistruelove

On this journey, we need you to work with us on the success of our brand! 

You carry the Kapten spirit within you and identify with our cultural values: Put people first. Think outside the box. Do it with all your heart. 🧡 

Then become our Customer Care Agent in part or full time!

  • You will be systematically trained at the beginning in the different areas of our loving Customer Care
  • You are the "voice" to our customers and will be the first contact person on the phone as well as via e-mail
  • You will advise our customers in all questions concerning our products and will also take care of the processing of returns as well as complaints
  • You will work closely with our logistics, marketing & product design departments so that you are always up-to-date and can provide our customers with the best and fastest service possible

We're a match if you...

  • already have some professional experience in customer service or in a similar position
  • are flexible and can also work in the morning or evening hours and on weekends by arrangement
  • enjoy communicating with people and convince them with your friendly manner
  • like to work in a team as well as independently and carefully and we can always rely on you
  • you don't get upset in stressful phases and you are always solution-oriented
  • speak fluent German and feel confident in communicating in English

Are you screaming "Yes!" out loud? Then let us tell you what you can expect from us: 

An environment in which you can perform at your best and are able to take personal responsibility from day 1. 

You can look forward to regular team events, flexible working hours, flat hierarchies, discounts on our products, a discounted Urban-Sports-Club membership, Babbel English lessons, 2 weeks work-from-everywhere and an annual training budget. 

In addition, there is a drinks flat-rate, fresh fruit and our own coffee & gin bar in our office with a wonderful view of the Rhine. 

→ More information about our daily work can be found on Instagram:

Janina is looking forward to your application including your earliest possible starting date and your salary expectations.