Short Term Employment Customer Care

Be(come) the Experience – Be the voice that guides our customers through everyday moments.

We are Kapten & Son. With over 250 Kaptens, we work every day to become Europe's leading D2C lifestyle brand. Our products accompany people through their everyday experiences – and you make sure that every interaction with our brand leaves a great impression, especially during the most exciting time of the year.

Period: 01.10.2026 – 31.12.2026

Your Kapten Experience includes

• Getting started & settling in: From day one, you'll be systematically introduced to the different areas of our Customer Care team, so you know exactly where to jump in.

• Being the voice of our brand: You're the first point of contact for our customers, by phone and email, guiding them through their requests with warmth and expertise.

• All-round customer support: You help with questions about our products, handle returns and complaints, and make sure every customer walks away feeling good.

• Collaborating across teams: You'll stay in close contact with our Logistics, Marketing, and Product Design teams, keeping you up to date so you can always deliver the best service.

• Performing under pressure: Even during the intense BlackWeek rush, you keep a cool head and find the right solution for every situation.

• You're available and flexible between 01.10.2026 and 31.12.2026, with up to 40 hours per week

• You speak fluent German and communicate confidently in English

• You genuinely enjoy connecting with people and win others over with your friendly, open nature

• You're comfortable working both as part of a team and independently, reliably, carefully, and with a hands-on attitude

• When things get hectic, you stay calm and solution-focused, no matter what comes your way

What awaits you

• Flexible working: Flexitime and the option to work remotely two days a week

• Feel-good atmosphere: A modern office right on the Rhine, with a barista, subsidised lunch, and everything your heart desires

• #crewloveistruelove: Regular company and team events and creative workshops

• Perks: Corporate benefits and discounts on our products

Ready to join the crew?

Being a Kapten by heart means being there for each other, acting with passion, and putting people first – even during the busiest time of the year. If you're excited to support our customers through BlackWeek and the Christmas season and make a real impact – Carolin is looking forward to hearing from you.

Be the experience.

Find out more about life at Kapten & Son on @kaptenandson.career