Customer Care Manager (m/w/d)

Hey, we are Kapten & Son - with over 250 employees, we work every day on becoming the leading D2C backpack brand in Europe.

Be(come) part of the experience as Customer Care Manager (m/f/d)!

You enjoy direct customer interaction, always find the right solution, and want to help shape a dynamic team? Join our Customer Care team and support us in taking our service to the next level!

That's what you move with us…

• You are the "voice" to our customers and will be the first point of contact both by email and on the phone

• You will advise them on all questions relating to the customer journey, from questions about our products to processing returns and complaints

• In order to always stay up-to-date and offer our customers the best and fastest service, you will be in close contact with our country management and other departments such as logistics, marketing & product design

• For our working students and interns, you are the direct manager and therefore the first point of contact

• have already gained 1 to 3 years of relevant professional experience in customer care or a comparable position

• ideally already have experience in a customer service program, such as ZenDesk

• work very independently, organized and carefully

• enjoy dealing with customers with your communicative nature and keep a cool head even in stressful situations

Your benefits with us...

• Flexible working: Flexitime and the opportunity to work two days a week without being tied to a specific location

• Workation: You want to explore the world? No problem. Work from your favourite European location for up to two weeks a year

• Feel-good atmosphere: A modern office directly on the Rhine, with everything your heart desires, from our barista up to subsidised food

• #crewloveistruelove: Regular company and team events, yoga sessions and creative forges

• Learning & Development: personal development opportunities and regular feedback sessions

• Discounts: Discounted Urban Sports Club membership, corporate benefits and discounts on our products

• Daycare-subsidy: We cover 50% of the daycare costs for you

• Volunteer Day: Paid leave for your volunteer work #SocialResponsibility

→ You can find more information about our daily work on our Instagram channel: @kaptenandson.career

Being a Kapten by heart means that we are there for each other. 🧡 #crewloveistruelove
We do everything with all our heart and act with great passion. We think outside the box, are solution-oriented and innovative.

Bianca is looking forward to your application!