Site Operations Manager (m/f/d)

Be(come) the Experience – Bringing our brand standards straight to the warehouse.

We are Kapten & Son. With over 250 Kaptens, we work every day to become Europe's leading D2C lifestyle brand. Our products accompany people through their everyday experiences – and you make sure that behind the scenes, everything runs the way our brand and our customers deserve: reliably, with a sharp eye for quality and a genuine hands-on attitude.

Start: immediately

Location: Bolesławiec/Bolesławice, Poland

Your Kapten Experience includes

• Representing Kapten & Son on-site: You are the extended arm of our brand at our external logistics partner's warehouse – coordinating priorities, aligning daily with warehouse management and ensuring our requirements are consistently implemented in day-to-day operations.

• Building returns & quality processes: You develop clear inspection criteria and decision frameworks for returns assessment, classify goods into A, B and C categories, and organise professional refurbishment – including training the service provider's staff.

• Structuring a customisation area: You build a dedicated product customisation area from the ground up – with your own processes, work instructions and quality standards, developed in close collaboration with the logistics partner.

• Making performance visible: You monitor relevant KPIs and service levels, identify bottlenecks early, document process deviations and escalate when needed – so we always have full transparency.

• Ensuring and advancing quality: You conduct regular quality checks on incoming goods and before dispatch, provide technical guidance to staff and actively drive continuous improvement in our collaboration with the logistics partner.

• Experience in warehouse logistics, fulfillment, supply chain or operational logistics management – ideally in a 3PL or e-commerce environment

• Proven experience in building processes and working standards, as well as collaborating with external logistics service providers

• Solid understanding of goods flows, order processing and returns management; experience in quality inspection or goods classification is a plus

• Confident handling of warehouse, ERP or inventory management systems as well as MS Office/Excel

• Hands-on mentality, structured way of working and the ability to assert yourself while maintaining a collaborative communication style

• Very good Polish and good English skills; German is a plus

What awaits you

• Employment with Kapten & Son: A key role with real responsibility at the intersection of brand, logistics and product quality

• Room to shape things: The opportunity to build three important operational areas from scratch and truly make them your own

• Short decision paths: Close collaboration with central teams and fast decision-making processes

• Visible impact: You directly influence returns quality, the customer experience and fulfillment performance

• Growth: Personal development opportunities and quarterly feedback conversations

• Perks: Corporate benefits and employee discounts

• Volunteer Day: One paid day for your voluntary work

Ready to join the crew?

Being a Kapten by heart means being there for each other, acting with passion and taking ownership where it truly matters. If you're ready to bring our brand standards to life on-site and build operational processes from the ground up – Carolin looks forward to hearing from you.

Be the experience.

Find out more about us as an employer at @kaptenandson.career