Working student (m/f/d) Customer Care - Focus UK

Hey! We are Kapten & Son – with over 200 employees, we work every day to become Europe's leading D2C backpack brand.
Be(come) part of the experience as a working student (m/f/d) in our Customer Care, focusing on the UK market!

We are looking for you if you want to help us provide the best customer experience by advising our English-speaking customers on all their questions and concerns.

Start: March 2025 I Duration: min. 1 year I Working hours: 16-20 h per week

What you’ll do with us...

• You will initially receive thorough training in the various areas of our dedicated Customer Care team.

• You will be the "voice" for our English-speaking customers, acting as the first point of contact via phone and email.

• You will advise customers on all aspects of our products, handle returns, and resolve complaints.

• To always stay up-to-date and offer the best and fastest service, you will collaborate closely with our Logistics, Marketing, and Product Design teams.

• You are currently studying and can dedicate at least 16 hours per week.

• You speak fluent/native English and ideally German.

• You are highly familiar with the English market, having lived in the UK before.

• You enjoy communicating with people and impress with your friendly demeanor.

• You like working both independently and as part of a team, and we can always rely on you.

• You stay calm under pressure and always approach challenges with a solution-oriented mindset.

Your benefits with us...

• Flexible working: Flexible hours and the option to work remotely two days a week.

• Workation: Want to explore the world? No problem. Work up to two weeks a year from your favorite European destination.

• Feel-good atmosphere: A modern office by the Rhine, with everything you could wish for, from our Barista Bar to subsidized meals.

• #crewloveistruelove: Regular company and team events and creative brainstorming sessions.

• Students Club: Monthly activities with all interns and working students.

• Learning & Development: Ongoing development opportunities and quarterly feedback meetings.

• Discounts: Discounted Urban Sports Club membership, corporate benefits, and discounts on our products.

• Volunteer Day: Paid time off for your volunteer work #SocialResponsibility.

→ For more information about our daily work life, check out our Instagram channel: @kaptenandson.career

Being a Kapten by heart means being there for each other. 🧡 We do everything with full passion and heart. We think outside the box, are solution-oriented, and always aim to innovate.

Lena is looking forward to your application!