(Junior) Customer Care Manager (m/f/d) - Focus Netherlands

Hey, we are Kapten & Son - with around 200 employees, we work every day to become the leading D2C backpack brand in Europe.

Be(come) part of the experience as (Junior) Customer Care Manager - Focus Netherlands!

Do you love being there for customers and giving them an incomparable customer experience with your help? Then you've come to the right place!

That's what you move with us...

• You are the “voice” and contact person for our Dutch customers, both by email and on the phone
• For that, you advise them on all questions relating to the customer journey, from questions about our products to processing returns and complaints
• In order to always stay up-to-date and offer our customers the best service, you will be in close contact with our country management and other departments such as logistics, marketing & product design
• You are the direct manager and first point of contact for our working students and interns in the Dutch area
• The further development of our future strategy for the Netherlands lays in your hands

• have already gained 1 to 3 years of relevant professional experience in customer care or a comparable position
• ideally already have experience in a customer service program, such as ZenDesk
• work very independently, organized and carefully
• have a communicative manner, enjoy dealing with customers and keep a cool head even in stressful situations
• speak native Dutch and very good English

Your benefits with us...

• Flexible working: Flexitime and the opportunity to work fully remote and visit your team in Cologne once a month
• Feel-good atmosphere: A modern office for when you are in Cologne, with everything your heart desires, from our barista up to subsidised food
• Regular company and team events
• Learning & Development: personal development opportunities and quarterly feedback sessions
• Discounts: Discounted Urban Sports Club membership, corporate benefits and discounts on our products
• Volunteer Day: Paid leave for your volunteer work #SocialResponsibility
  

→ You can find more information about our daily work on our Instagram channel: @kaptenandson.career

Being a Kapten by heart means that we are there for each other. 🧡
We do everything with all our heart and act with great passion. We think outside the box, are solution-oriented and innovative.

Lena is looking forward to your application!