Internship Customer Care

Be(come) the Experience – Be the voice that makes our community feel truly seen.

We are Kapten & Son. With over 250 Kaptens, we work every day to become Europe’s leading lifestyle brand. Our products accompany people through their everyday experiences – and you make sure that every customer who reaches out to us feels: there's someone here who genuinely cares.

Start: 01.08.2026

Duration: 6 months

Your Kapten Experience includes

• Dive in & grow: You’ll be introduced to all areas of our Customer Care from day one, learning hands-on how we bring real customer enthusiasm to life at Kapten & Son, with the full support of the team behind you.

• Being there for our community: As the first point of contact for our customers, you are the voice of Kapten & Son, via phone and email, always friendly, solution-oriented, and on eye level.

• Bringing our product world to life: You advise our community on all things Kapten & Son and take ownership of handling returns and complaints with care and confidence.

• Working cross-functionally: You collaborate closely with our Logistics, Marketing, and Product Design teams, staying up to date so you can always offer our customers the fastest and best service possible.

• Shaping the experience: You bring your ideas to the table, think along, and actively contribute to making our Customer Care even better.

• You're currently studying and about to start your practical phase, or you’re looking for a voluntary 6-month internship

• You genuinely enjoy communicating with people and win others over with your open, friendly nature

• You’re a great team player, but also work independently and with care, we can always count on you

• Even in busy moments, you keep a cool head and approach challenges with a solution-first mindset

• Fluent German and English, both written and spoken

What awaits you

• Flexibility: Flexitime and the option to work half of your hours from wherever you choose

• Workation: Want to explore the world? No problem. Work from your favourite European spot for up to two weeks a year

• Feel-Good Atmosphere: A modern office right on the Rhine, with everything you need, from our barista bar to subsidised lunch

• #crewloveistruelove: Regular company and team events, plus creative workshops

• Students Club: Monthly activities with all interns and working students

• Learning & Development: Personal development opportunities and quarterly feedback sessions

• Discounts: Corporate benefits and discounts on our products

• Volunteer Day: Paid time off for your voluntary work #SocialResponsibility

Ready to join the crew?

Being a Kapten by heart means being there for each other, acting with passion, and making every customer feel truly heard. If you’re excited to look behind the scenes of a growing D2C brand and take on real responsibility from day one – Carolin looks forward to hearing from you.

Be the experience.
Find out more about us as an employer at @kaptenandson.career